VoIP & Business Phone Systems
Move your business phones onto the network: an IP phone system with auto-attendant, call queues, call recording and free internal calls between all branches.
VoIP Telephony: why and how
Traditional phone systems limit lines and extensions, calls between branches cost money, and when every line is busy, customers wait and calls are lost. VoIP changes all of that.
With VoIP, calls travel over the data network and an IP phone system manages every extension. Auto-attendant, call queues, transfers, call recording and missed-call reports all come easily with an IP-PBX.
ITPlus724 sets up your IP phone system, installs handsets and softphones, brings branches and remote staff onto one system, and keeps call quality stable by prioritizing voice traffic on your network.
VoIP Telephony at ITPlus724
IP phone system setup
An IP-PBX installed and configured for your number of extensions.
IP & soft phones
IP handsets, plus softphones on computers and mobiles.
Auto-attendant & queues
Voice menus, call distribution between agents and waiting queues.
Call recording & reports
Call recording and reports on incoming, outgoing and missed calls.
Branches & remote staff
Shared extensions across branches and remote staff, with free internal calls.
Connection to phone lines
Connection to landlines through a gateway or a SIP trunk.
Step by step, from review to maintenance
- 1
Needs review
Number of extensions, lines, branches and how calls should be answered.
- 2
Design
Extension plan, auto-attendant, queues and a network ready for voice.
- 3
Setup
Phone system, handsets and connection to existing lines.
- 4
Training & support
Training for users and the administrator, plus technical support.
What you get
Lower call costs
Calls between branches and extensions are free.
No customer left waiting
Queues and an auto-attendant route calls to the right person.
Measurable
Call reports show how many calls went unanswered.
When do you need VoIP Telephony?
Customer calls go unanswered
Queues and an auto-attendant make sure every call reaches someone.
You have several branches
All branches share extensions and call each other for free.
Your old PBX can no longer keep up
A modern IP phone system that keeps your current lines.
How support is set up and priced
A clear scope
Before we start, the systems, equipment and tasks the contract covers are put in writing.
Response times in the contract
Response times for critical and routine issues are set in the contract, based on how critical your systems are.
Regular reports
You receive reports on the work done and the state of your infrastructure, and with the early warning system, a daily status of servers and backups. Learn more
What affects the price
After a visit and review you receive a clear quote. The first consultation is free.
About VoIP Telephony
Have another question? +98 21 9101 0265
Do we keep our current phone lines?
Yes. Existing lines connect to the new system through a gateway and your numbers stay the same.
Does call quality depend on the network?
Yes. With network segmentation and voice traffic priority (QoS), call quality stays stable.
Can remote staff have extensions?
Yes. With a softphone on mobile or computer and a secure connection, they call as if in the office.
Related tutorials
Practical guides you can put to use yourself.
Call Recording: Uses, Retention and Key Considerations
Call recording is a valuable tool for training, quality control and resolving disputes, provided all parties are informed, access is controlled and there is a clear retention and deletion plan.
3 min readRead tutorial →Softphones for Remote Workers: Your Company Extension on Laptop and Mobile
With a simple app, remote employees can have their company extension on a laptop or mobile and call using the company number. Learn how to set it up securely and reliably.
3 min readRead tutorial →Phone System Security and Preventing Toll Fraud
A phone system that falls into an attacker's hands can run up a huge bill of international calls in a single night. Learn the common attack paths and the practical steps to close them.
3 min readRead tutorial →Get a free consultation on VoIP Telephony
Our engineers review your current setup and recommend the best solution.